Frequently Asked Questions

1. Why should I have my trash and recycle bins cleaned?
Cleaning with a hose or broom doesn’t eliminate the bacteria, odors, and germs that live in your bins. Harmful bacteria such as Tuberculosis, Strep, Staph, E-Coli, Salmonella, and Listeria thrive in dirty bins. Our service not only cleans your bins, but also disinfects, sanitizes, and deodorizes them so they are safe, fresh, and odor-free.

In addition, there are strict guidelines on how dirty water should be disposed of. Simply rinsing bins in your driveway or yard can allow harmful bacteria and chemicals to run into storm drains or soil. We reclaim and properly dispose of all wastewater in compliance with environmental regulations, so you can be confident your cleaning is safe for your family and the community.

2. What areas do you service?
We proudly serve: Blythewood, Cayce, Chapin, Columbia, Elgin, Forest Acres, Gaston, Irmo, Lexington, Pontiac, and West Columbia. 

If you live outside these areas, we may be able to service you for an additional fee. Please contact us for pricing and availability. 

3. What service plans do you offer?

We offer: 

  • Twice a Month Service 
  • Monthly Service 
  • One-Time Service 

All bin cleaning plans are pre-paid. For detailed pricing and to sign up, please visit our Sign Up Page.

4. My selected scheduled time to get my bins cleaned has passed. Are they still coming?
Yes. When you sign up, we ask for an approximate time at which you think your trash bins will be emptied by your waste management company. We use this as a guideline so that we don’t arrive before your bins have been emptied. Our techs will do their best to get to you promptly and within a reasonable time frame. Unfortunately, we cannot guarantee a service window like a cable company or repair service would. Our schedule depends on how many service calls we have for that day as well as how accurate the waste management company’s schedule is for that day. If they are running behind, we might have to make return trips in order to get all services done. It could take a while to get to everyone. We ask that you please leave your bins by the curb until we have completed the job. If you would like to take your bins back up and cannot wait, please call and we will be happy to reschedule you for another day. We appreciate your patience in this circumstance.
5. Do I need to be home when you come to clean my garbage bins?
You do NOT need to be at home to have your bins cleaned. That’s another reason we ask which day your trash and recycle gets picked up. Your bins are already out waiting for us, so you can feel free to go about your day. At the end of the day your clean bins will be waiting at the curb smelling like new for you to bring them back up to their usual location.
6. Do your prices reflect the yearly cost or the individual cleaning cost?
The prices listed on our services page shows the price per cleaning within each service plan as well as the total amount due for that plan. Currently, we are offering prepaid service plans and 1-time cleanings for both bins.
7. It’s 9:00pm and my bins are still dirty!
In the rare instance that this happens, please check your email and voicemail for an update. As much as we strive to be perfect, sometimes unforeseen circumstances happen! If we are unable to complete your service for the day, we will make every attempt to contact you to reschedule. If you have not received an email or phone call, please reach out to us at 803.500.6543 and we will gladly assist you to remedy the issue.
8. How do I cancel my service?
You may make changes or cancellations to your plan up to 24 hours in advance of your first cleaning. No refunds will be issued on prepaid services after your cleanings have begun.
9. I will be out-of-town on my scheduled cleaning day. How can I change my day?
Please contact us up to 24 hours in advance to have your scheduled day or week changed. We will be more than happy to work within your schedule.
Have another question for us? Please feel free to contact us with any questions you may have. We are working hard to make our service your 1st choice in trash and recycle bin cleaning. If there is anything we can do to improve, we welcome your feedback.