This Agreement is governing the terms and conditions of your use of Grants Xtreme Clean. ("Grants Xtreme Clean") service, is between you ("You" or "Customer"), as an authorized user of such services, and Grants Xtreme Clean (The Service).
This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Grants Xtreme Clean (collectively, the "Agreement"), constitutes the entire Agreement between Grants Xtreme Clean and you regarding the Grants Xtreme Clean cleaning service. By using the Service, you confirm your acceptance of and agree to be bound by this Agreement.
SERVICE
Grants Xtreme Clean offers the Services listed on its website GrantsXtremeClean.com, which can also be obtained by calling the business number 803-500-6543. The Service is a trash and recycle bin cleaning service that initiates an annual or quarterly subscription when selecting Monthly or Bi-monthly service plans. This subscription renews automatically unless canceled prior to your anniversary date. The request can also be received in writing or via phone call at 803-500-6543. The Service can also be purchased as a one-time service with no recurring billing.
Customer Responsibilities
In order for Grants Xtreme Clean to provide its service, YOU MUST ADHERE TO THE FOLLOWING CONDITIONS or service could be interrupted or postponed:
a. Bin(s) must be on the curb of your property on the scheduled service day.
b. Bin(s) must be empty and free of loose debris.
If the technician feels that the condition of the bin renders it unprepared to be cleaned, the technician reserves the right to skip service on that day, documenting the reason that they were not able to provide service followed up with an email or phone call or text.
We reserve the right not to provide service if there is:
- Un-bagged trash – including but not limited to excessive loose trash, yard clippings, diapers, or animal waste.
- Hazardous waste – including but not limited to chemicals, paint, glue, or other adhesives.
- Building materials – including but not limited to plaster, stucco, or concrete.
If there are bags of trash, excessive loose trash, hazardous waste or building materials, please notify us prior to 8 a.m., and we will skip the cleaning that day. If you do not notify us before 8:00 a.m. and we find upon arrival that service cannot be completed for any reason, you will still be charged for this visit.
As part of our quality program, if the technician cannot service a trash can for any reason, the technician will take pictures showing why the trash can was not cleaned and leave you a notice indicating the reason. No refunds will be given for skipping a cleaning due to the customer not adhering to responsibilities/conditions.
Cancelation Policy
You may make changes or cancellations to your plan up to 24 hours in advance of your first cleaning. No refunds will be issued on prepaid services after your cleanings have begun.
Grants Xtreme Clean Responsibilitie
If Grants Xtreme Clean fails to provide its service on the scheduled day of service for a reason other than the customer failing to meet its responsibilities in the paragraph above, Grants Xtreme Clean will compensate the Customer by one of the following methods at its sole discretion: Arranging for the service to be performed on the next possible business day (this may mean the same weekday of the following week), crediting the customer for the missed service or extending the service contract by one visit.
Modifications to Customer Agreement
Grants Xtreme Clean may amend this Agreement at any time by (a) posting a revised Customer Agreement at www.GrantsXtremeClean.com/termsofagreement and/or (b) mailing or sending information regarding the amendment to the email address you provided to Grants Xtreme Clean. We will welcome all inquiries, questions, and comments from our clients regarding any changes made to the Agreement. Our goal is to always serve our clients to the best of our ability, and any changes to the Agreement would be solely made for the betterment of the service program.
Modifications to Service
Grants Xtreme Clean reserves the right to modify our delivery of service for the betterment of our clients, or for the safety and wellbeing of our technicians, our vehicles and equipment. In the event of inclement weather, Grants Xtreme Clean reserves the right to cancel all service for the scheduled day and will notify all scheduled clients by email, phone, or public announcement on all of Grants Xtreme Clean's social media channels.
Due to the nature of our service, scheduling may be altered in accordance with all US holidays, pending the schedule set forth by local waste management companies providing trash collection service in each area. In the event of a trash collector's union strike, Grants Xtreme Clean will continue to provide service as scheduled, but the client would be responsible for removing all trash from the bins prior to their scheduled service.
CHARGES
You agree to pay all charges for your use of the service at the prices then in effect for your area of residence. All charges will be exclusive of value-added sales or other taxes, except as required by law. Grants Xtreme Clean reserves the right to change prices or institute new charges for access to or use of the service. Any changes in pricing will be communicated to you by telephone, mail, or email. It is your right to continue the service after your annual term or to discontinue the service at that time. Continued use of the services or non-termination of your Grants Xtreme Clean account after changes are communicated to you by telephone, telephone message/voice mail, mail OR email correspondence constitutes your acceptance of the prices as modified by the posted changes.
a. Payment for your Grants Xtreme Clean service is due in accordance with your cycle of payment and must be made by the credit card designated by you, or qualified check, or cash.
b. If payment by credit card to Grants Xtreme Clean is not honored or fulfilled by the issuer of your credit or debit card (or its agent or affiliate), you agree to pay all amounts due upon demand by Grants Xtreme Clean. Each time you use the service, you agree and reaffirm that Grants Xtreme Clean is authorized to charge your designated card. Your card issuer's Agreement governs your use of your designated card in connection with Grants Xtreme Clean, and you must refer to that Agreement with respect to your rights and liabilities as a cardholder.
c. Except for showing acceptable proof that you have relocated to an area that Grants Xtreme Clean does not provide service; your service fees that are paid in advance are non-refundable. If you have any question regarding any charges that have been applied to your account, please contact Grants Xtreme Clean within 30 days of the charge date.
d. If you subscribed for the service pursuant to a special offer granting a pre-paid discount for a fixed number of months, your pre-paid fees are payable in advance and are non-refundable. You must promptly notify Grants Xtreme Clean of changes to: (a) the account number or expiration date of your designated credit or debit card; (b) your billing address (for the designated credit or debit card); and (c) promptly notify Grants Xtreme Clean if your card is canceled (e.g., for loss or theft).
e. If you have subscribed to the service in accordance with a special offer granting a pre-paid discount for the year, your service is automatically charged, annually, on the anniversary date of your most recent sign-up, to the credit card on file that was used for that sign-up. You may opt-out of future recurring charges at any time, as long as notice is received before the next anniversary date of your most recent sign-up by contacting Grants Xtreme Clean.
f. Grants Xtreme Clean reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to Grants Xtreme Clean. When Grants Xtreme Clean believes you are liable for the charges. Such rights are in addition to, and not in lieu of, any other legal rights or remedies available to Grants Xtreme Clean.
MISCELLANEOUS
a. The failure of either Party to enforce its rights under this Agreement at any time for any period shall not be construed as a waiver of such rights.
b. If any part, term, or provision of this Agreement is held to be illegal or unenforceable, neither the validity nor enforceability of the remainder of this Agreement shall be affected.
c. Neither Party shall assign or transfer all or any part of its rights under this Agreement without the consent of the other Party.
d. This Agreement constitutes the entire understanding between the Parties relating to the subject matter hereof unless any representation or warranty made about this Agreement was made fraudulently and, saves as may be expressly referred to or referenced herein, supersedes all prior representations, writings, negotiations, or understandings with respect thereto.
e. Neither Party shall be liable for failure to perform or delay in performing any obligation under this Agreement if the failure or delay is caused by any circumstances beyond its reasonable control, including but not limited to acts of God, war, civil commotion, or industrial dispute. If such delay or failure continues for at least 30 days, the Party not affected by such delay or failure shall be entitled to terminate this Agreement by notice in writing to the other.
Correspondence should be mailed to Grants Xtreme Clean. PO Box 291072 Columbia, SC 29229.
Thank you for choosing Grants Xtreme Clean!